Frequently Asked Questions
How long will it take to clean my home?
This varies from home to home. Not only does the size of the home effect the time it takes to clean, but also the condition. Please consider the following to be estimates only. The actual time it takes to clean your home may be shorter or longer.
1 Bed/1 Bath – 3 Hours
1 Bed/2 Bath – 4 Hours
2 Bed/1 Bath – 3.5 Hours
2 Bed/2Bath – 4.5 Hours
3 Bed/1 Bath – 4 Hours
3 Bed/2 Bath – 5 Hours
3 Bed/3 Bath – 6 Hours
3 Bed/4 Bath – 7 Hours
4 Bed/1 Bath – 4.5 Hours
4 Bed/2 Bath – 5.5 Hours
4 Bed/3 Bath – 6.5 Hours
4 Bed/4 Bath – 7.5 Hours
Please add an additional hour to the estimates above if you have a finished basement.
What’s included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. Please note that if you have more than one living room, family room, dining room, or kitchen, these will need to be added as extra rooms. For more information, please see our house cleaning checklist.
What’s the difference between a regular cleaning and a deep clean?
The primary difference between these two types of cleaning is the time the crew spends at your home.
On deep cleanings, the crew spends extra time to ensure that especially dirty areas are properly dusted, mopped, polished, or wiped down.
We recommend that our customers choose the “Deep Cleaning” option any time their home has gone for 60 days or more without a regular cleaning.
What is included in a Move-in/Move-out cleaning?
A Move-in/Move-out cleaning includes the following:
- Empty home
- Empty closets
- Empty fridge
- Empty oven
- Empty cabinets
Our Move-in/Move-out package does not include windows.
What if I want a partial cleaning?
If you desire a partial cleaning, please book our custom hourly rates. To estimate the total time required to clean just a portion of your home, please book 1 hour per room. It is helpful if you can meet the cleaner when they arrive, or leave special instructions with your booking so that your cleaner(s) know how to prioritize their time.
Do you serve my area?
We currently serve about a 50 mile radius around Kansas City. Below, you can find a list of areas we serve regularly:
- Kansas City
- Lake Tapawingo
- Lee’s Summit
- Missions Hills
- Overkand Park
- Platte City
- Prairie Village
- Roeland Park
Not on this list?
Call 913-717-8178 and ask if we serve your area!
How do I sign up for recurring services?
Select the frequency you prefer from the “frequency” drop down on our booking form.
Who provides the supplies?
Your cleaner will bring all of their own supplies. If there are supplies you prefer the cleaner to use, please let us know and leave those out for us.
What forms of payment do you accept?
We accept all major debit and credit cards. Our online payments are processed by through a fully secure 256 bit protocol. In addition, we have a full extended validation SSL Security.
What should I consider as an extra bedroom?
Every cleaning comes with one kitchen, living room, laundry room, and dining room by default. If there are additional kitchens, living rooms, family rooms, or dining rooms, these should be considered extra bedrooms on our booking form.
If your home has office or din areas that are large enough to fit a bed in, these will also need to be considered as extra bedrooms.
TRUST & SAFETY:
Can I trust my cleaner?
All of our cleaners are rigorously interviewed and must pass a thorough background check. Only 5% – 10% of those who apply to become a cleaning partner with Broom and Bear end up cleaning with us.
Is my billing information kept safe and secure?
YES! First, our booking form has it’s own layer of 256 bit security. Secondly, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
What is your 100% guarantee?
If you’re unhappy with your cleaning for any reason, just let us know within 24 hours and we’ll come back and re-clean for FREE!
Does Broom and Bear carry insurance?
Yes, we require all of the cleaners to carry an insurance policy. Please contact us immediately following your discovery of any damage. If you have further questions about our insurance policy please call or email us.
When is my credit card billed?
You provide us your credit card information at the time of booking, however, we do not charge your card until after the cleaning is completed.
MANAGE YOUR ACCOUNT:
How do I login to my account?
It’s easy. Simply visit our login page, enter your credentials and you’re in!
How do I cancel my home cleaning?
To cancel your cleaning, please contact us at least 24 hours prior to your appointment. You can call or email your cancellation notice. If you contact us less than 24 hours to your appointment, you will be charged a $50 cancellation fee. In addition, you can cancel your booking online by logging into your account.
How do I tip my cleaners?
Please leave a cash gift for your cleaners, along with a note that it’s for them. Otherwise, they won’t take it. And from the owners, “Thank you!”
Do I have to contact you prior to every clean?
After you sign up for recurring service, we’ll be there like clockwork. No notification needed!
What if I’m unhappy with my cleaning?
Your satisfaction is guaranteed. If you are unhappy with your cleaning, please contact us as soon as possible and we’ll come back at your convenience to re-clean for free!
How do I reschedule my cleaning?
Simply login to your account, navigate to your booking, and select a new time and date!